Shipping & Returns

Shipping Policy

Delivery Options

Depending on the size of the steel structure, we have a number of options for delivery of your new steel shed, carport or workshop.

With all our sheds, you can opt for a ‘Click and Collect’ – selecting one of our depots in order for you to collect your steel building from. We have quite a few pick up points around Australia, and this list is growing every day.

Home Delivery Costs – Yardstore & Storemate Garden Sheds

We have a standard Home Delivery option for our Yardstore & Storemate garden sheds, and this service is charged at a fee of $85. Please allow between 5 – 10 Business Days for delivery from Mainfreight (from the date of dispatch).

Home Delivery Costs – Smartlocker, Ubild Workshops, Carports & Garages

You will need to calculate delivery by putting in your address either at Cart or at Checkout. Once you have added your address, the freight costs will be applied.

Home Delivery is an ‘Assisted Delivery Service’ and based on the size and weight of these structures (flat packed), an able-bodied person will need to be at home in order to receive the order, and unpack the cartons.

Please note, someone will need to be home to accept delivery. If however, someone is not home, then the delivery will be deemed failed. Failure of attempted delivery will result in re-delivery charges.

Home Delivery is to the front door only (not backyard) due to regulations. So it is important to be prepared to help on the day to make sure you can place the cartons where you need them.

Click and Collect

Simply click on the text “Click if you want to pickup this item” in the cart or at checkout and select one of our depots from the drop down menu. We will then ship your item to your nominated depot. The nominated depot will notify you once the item is ready for collection – then all you have to do, is pick it up.

Our Click and Collect option is currently a free service.

Delivery Times

Garden Sheds & Storage Units

Your garden shed will be dispatched within 3-4 business days of receiving payment and transport works on 3 to 10 business days term, depending on your location. We are based on the east coast; so Perth, for example, would be on the higher end of that scale, while Sydney and Melbourne tend to be quicker.

Smartlockers, Garages, Workshops & Carports

Our Smartlockers, garages, workshops and carports are ‘made to order’, therefore manufacturing can take up to 4-weeks. Please allow for up to 28 business days for delivery of your product after dispatch.

Important Info: Products may be delivered using different freight companies. Spanbilt have a great turnaround time with very limited defects, so you can be rest assured that no matter what product you choose, it will be delivered within the designated time frame and in good condition.

If you’ve chosen to have the product delivered directly to home it will arrive within 9 business days of purchase, although most of the time it arrives sooner. Just be aware it may take the full 9 business days to receive your product from the time of dispatch.

Depot Pick-up

Once you have been notified that your shed has been delivered to your nominated depot, you have 3-business days to pick it up. You can pick your shed up Monday – Fridays from 8am – 2pm.

Home deliveries are done Monday to Friday between 8am – 5pm.

Home deliveries in any other areas are done by the courier during normal business hours on weekdays only.

What if your Order doesn’t arrive?

While this is unlikely, if your order does not arrive within 9-business days of dispatch, please feel free to contact our customer service team on 1800 032 077.

Alternatively, you can contact Customer Support via email or by completing the form on our Contact Page or email shedsonline@gmail.com

We are here to answer any questions you may have regarding the selection, purchase and delivery of your product.

Conditions and Exceptions

For Home Delivery please note that delivery is to the front door or 6 meters from the truck. Deliveries cannot be taken to the rear of a property due to OH&S.
We do delivery Australia wide with the exception of all Islands.

Return & Exchange Policy

Returns Policy

As of July 2020

Garden Sheds: Garden Shed order cancellations after manufacture and dispatch will incur a 25% restocking fee of the retail price plus all freight charges incurred for the return of the goods. Garden Sheds must be received back in a saleable condition.

Garages, Smartlockers, Workshops and Carports: These steel buildings are manufactured to the customer’s specific order request and cannot to be cancelled once manufacture has commenced.

Replacement/faulty: Where product supplied is damaged in transport or found to be faulty we will provide a replacement free of charge of the damaged or faulty components or product in a timely manner.

NB. Goods assessed to be damaged by misuse or accident outside the control of Spanbilt will incur a charge for any replacement components or product.

15-YEAR WARRANTY

When purchasing a Spanbilt steel garden shed, Garage, Workshop, Carport (15-year Warranty) or Smartlocker (20-year Warranty) you are eligible for a personal warranty that is backed by Spanbilt, the manufacturer, and our proven commitment to quality and customer service.

Our goods come with guarantees that cannot be excluded under Australian consumer law.

You will be entitled to a replacement or refund of a major failure and Compensation for any reasonably foreseeable loss or damage. You will also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Cost of claiming the warranty will be by the claimant.

This warranty is in addition to other rights and remedies of the customer under law.

Eligibility

The 15 year warranty is eligible only to the original purchaser/owner of the shed as registered within 60 days from the date of purchase and is not transferable.

Is valid for both Australia & New Zealand.
Is subject to location and local environmental conditions outlined in the warranty exclusions below.

What is covered under the warranty?

Spanbilt steel garden sheds, garages, workshops and Carports’ 15 year and Smartlocker 20-year warranty is limited to the following specific cover.

Zinc and/or galvanised panel materials will not rust
Coloured panel materials will not rust, flake, peel or blister.

Please note the warranties do not apply to any accessory items such as fasteners, Hasp, Pad bolts, also including flooring kits, shelving, hook sets, tool racks etc.

Warranty Qualifications & Limitations

The 15 year warranty is subject to the following qualifications and limitations:

1. Warranty does not apply to surface deterioration of the panels caused specifically by

a. ”Swarf”(tiny particles of steel debris left from cutting, grinding or drilling operations) that have not been dutifully removed during the assembly construction process.

b. As a result of contact with damp soil, chemicals, fertilisers, or other corrosive substances

2. Warranty does not cover damage caused by storms, wind, rain, hail, snow or any other adverse environmental event or ”act of god”

3. Warranty only applies if the shed is used solely for domestic purposes and installation is in accordance and compliance with the Spanbilt instruction manual and manufacturer recommendations.

4. Warranty does not apply if the shed is installed / located in

a. Ocean/surf locations (typically defined as within 1km from coastal or tidal locations),
b. Severe industrial locations
c. Unusually corrosive environments (e.g. Geothermal / Sulphuric conditions)

5. Warranty does not cover any damage as a result of

a. Any impact
b. Due to poor foundations
c. Modifications
d. Build-up of debris on or in roof or walls
e. Poor assembly and/or construction

6. The warranty will be void if the shed has been relocated from its original location / address

7. The warranty is limited to the replacement and delivery of panels and specifically excludes any labour, installation or removal/disposal costs.

8. Warranty applies to the exclusions of all other representations, guarantees or warranties, either expressed or implied unless otherwise required by applicable legislation.

9. Your warranty registration certificate and supporting documentation must be completed and lodged within 60 days of the date of purchase.

Claims

All claims should be made in writing sent directly to:

Spanbilt
PO Box 1581,
Browns Plains, Queensland, 4118

Claims must include:

a) Original proof of purchase documentation
b) Relevant contact information
c) Product model
d) Photographic evidence
e) Description of the damage